What happens after submitting an order or event inquiry?

We will reach out to confirm the details of your purchase and/or event inquiry before the planning and preparation begins! Be sure to respond to that email within 24 hours so there is no delay in preparing your order.

Can I modify the details of my inquiry after submission?

Yes, if you need to update or add information to your submitted form, please respond to the email we send confirming your details. Please know that we allow possible changes up until 24 hours after we send the confirmation email. After that, no changes can be made. We reserve the right to deny changes based on inventory and event date.

What if my event time changes?

Reach out to hello@poppyskyballoonco.com as soon as possible. If your desired time is still available, we are happy to reschedule delivery for you. Times are assigned on a first-come, first-served basis.

What if my date and time aren’t available?

If your desired date and time aren’t available, it is possible that we can deliver at a different time, depending on the design. We will be in touch to confirm those details.

How do I secure my date? (Event Inquires Only)

Once your date and time is confirmed, you will pay half of the cost of the event up front as a non-refundable deposit to hold your date. You will owe the balance one week before your event.

What should I do if I need balloons for a quicker turn-around? (Less than 48 hours)

Text us at 859-552-6419 and we will try to accommodate your plans but not guaranteed.

What else should I know?

Check out our Privacy Policy and Terms and Conditions.